Refund policy

Return and Refund Policy

 Effective Date: [8March2026] At [Royale Chrono.pk], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below to understand your options. 

  1. Return Eligibility Criteria

To be eligible for a return, the item must meet the following conditions: The return request is submitted within [1 DAY] of receiving the order. The item is unused, unworn, and in its original condition. The item is returned with all original packaging, tags, accessories, manuals, and included materials. Proof of purchase (such as an order confirmation or receipt) is provided. We reserve the right to reject returns that do not meet these eligibility requirements.

  1. Return Timeframe

Customers may request a return within [X DAYS] from the date the order is delivered. Return requests submitted after this period may not be accepted unless required by applicable law or approved as an exception by our customer support team. To initiate a return, please contact us at: Email: [salmanansari16098@gmail.com] Please include: Order number Customer name Product name(s) Reason for return Photos (if applicable)

  1. Return Process

To request a return: Step 1: Contact Us Email our customer support team at [salmanansari16098@gmail.com] with your return request.  Step 2: Return Approval After reviewing your request, we will provide return instructions if your return is approved. Step 3: Ship the Item Return the product according to the instructions provided by our team. Step 4: Inspection Once received, we will inspect the item to verify that it meets our return eligibility requirements. Step 5: Resolution If approved, we will process your refund, exchange, or store credit as applicable.

  1. Refund Process and Timing

Once your returned item has been received and inspected: You will receive notification regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method whenever possible. Refunds are generally processed within [1 to 3 Bussiness Days] after approval.  Please note that banks, payment processors, and financial institutions may require additional time to reflect the refund in your account.

  1. Exchange Options

We offer exchanges for eligible products in the following situations: Incorrect item received Defective or damaged item Size replacement (if applicable) Product replacement approved by our support team Exchange requests must be submitted within [2DAYS] of receiving the order. If the requested replacement product is unavailable, we may offer: Store credit A similar replacement item A refund at our discretion.

  1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within [3 DAYS] of delivery. To help us resolve the issue quickly, please provide: Your order number Photos of the product Photos of the packaging A brief description of the issue After verification, we may offer: A replacement product An exchange A full refund Store credit depending on the circumstances.

  1. Non-Returnable Items

The following items are generally not eligible for return or refund unless defective or incorrectly supplied: Personalized or custom-made products Gift cards Digital products or downloadable content Clearance or final sale items Products marked as non-returnable Hygiene-sensitive products that have been opened or used Items damaged due to misuse, negligence, or improper handling by the customer Additional exclusions may apply where permitted by law.

  1. Return Shipping Costs

Customer-Initiated Returns If a return is requested for reasons such as: Change of mind Incorrect product selection by the customer No longer wanting the item the customer may be responsible for return shipping costs. Our Error or Defective Products If the return is due to: A defective product A damaged product An incorrect item sent by us [Royale Chrono.pk] will cover reasonable return shipping costs where applicable. 

  1. Refused Deliveries and Unclaimed Packages

If a package is refused, unclaimed, or returned due to incorrect information provided by the customer: Original shipping charges may be non-refundable. Return shipping charges may be deducted from any eligible refund. Additional shipping charges may apply for reshipment requests.

  1. Cancellations

Orders may be canceled before shipment by contacting us as soon as possible. Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return and Refund Policy.

  1. Fraud Prevention

To protect our customers and business, we reserve the right to: Request additional information regarding return claims. Decline suspicious or fraudulent requests. Limit excessive return activity where permitted by law.

  1. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us: [royalechrono.pk] Email: [salmanansari16098@gmail.com] Phone: [03296229752] Address: [Gulshan-e-Ravi]